Frequently Asked Questions
Everything you need to know about your Edie Parker experience.
When will my order ship?
Most in-stock items ship within 2-3 business days. For personalized or custom pieces, please allow up to 4-6 weeks for production before your order is dispatched.
What is your return policy?
We accept returns on unused, full-price items within 14 days of delivery. Please note that custom, personalized, and 'Final Sale' items are not eligible for return or exchange.
How should I care for my acrylic handbag?
To maintain the shine of your acrylic piece, wipe it gently with a soft, microfiber cloth. Avoid contact with harsh chemicals, perfumes, or abrasive surfaces to prevent scratching.
Do you offer international shipping?
Yes, we ship to most countries worldwide. Shipping costs and estimated delivery times are calculated at checkout based on your specific location and local customs regulations.
Can I modify or cancel my order after it's placed?
Because we aim to process orders as quickly as possible, we can only accommodate changes or cancellations within 1 hour of placement. Please contact our support team immediately for assistance.
Are your products handmade?
Many of our signature acrylic and inlaid pieces are handcrafted using traditional techniques, resulting in unique variations that make every Edie Parker item one-of-a-kind.